Job Posting

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Title:               Regional Operations and Supply Chain Manager, Jibu (Global)

Location:        Kampala, Uganda OR Nairobi, Kenya

Reports to:     Jibu Chief Operating Officer

Start date:      May, 2017

Application Deadline: Friday May 5th, 2017

About Jibu:

Founded in 2012, Jibu is a top-rated B-Corp pioneering a powerful new model that provides opportunities for entrepreneurs to own businesses that ensure access to basic human necessities in underserved, emerging market communities. Jibu has scaled a network of locally owned, economically independent franchises that provide safe drinking water to their communities while offering life-changing training and employment. Empowered by a belief in the ability of eye-to-eye partnership to unleash latent entrepreneurial talent, Jibu is transforming the challenge of addressing basic human needs into an expansive opportunity that allows thousands of young entrepreneurs to build lasting solutions, one neighborhood at a time. The company’s ultimate vision is to train, finance, and grow a network of co-invested business owners who will revolutionize the way critical resources participate in emerging markets.  For additional information, please visit: 

The Position:

Jibu is looking for a business-savvy, motivated problem-solver wishing to commit a minimum of two years to help lead a rapidly growing company to make profit while also making a big social impact. This successful candidate must be experienced as both a hands-on vendor manager and a detail-oriented system-builder that will have the capacity to mature an efficient supply chain, end to end, for our fast-moving consumer goods.

This position requires:

  • Street smarts to navigate both formal and informal supply chain components to ensure product quality consistency, highly competitive pricing, and consistent supply
  • Creativity and ability to build / design new products
  • An energetic self-starter, a proven problem-solver and someone willing to “roll up their sleeves” to do what it takes to get tough jobs done
  • Ability to work strategically, creatively, flexibly and persistently to solve gnarly challenges
  • Ability to coordinate all of the various team members, vendors, transporters, officials, and others in the supply chain to ensure efficiency
  • Ability to organize the purchase, movement, and import of goods from Europe, United States, China, Dubai, E. Africa and elsewhere to build an efficient, cost-effective, end-to-end, global supply chain serving Rwanda, Uganda, Kenya and other regions of East Africa.
  • Proven interpersonal, relationship and people management skills

The position is based in Kampala, Uganda or Nairobi, Kenya, accountable to Jibu’s Country Directors and will directly report to Jibu’s COO. The Operations and Supply Chain Manager (OSCM) will be operationally focused and responsible for overseeing and managing all aspects of supply chain including procurement, purchasing, vendor management, transport and forwarding, customs brokerage, and inventory management. The majority of efforts will be to proactively identify and overcome supply chain gaps and weaknesses to effectively source cheaper materials, coordinate transport cost effectively and quickly, and, ultimately, ensure that Jibu remains hyper-competitive in product pricing while never being out of stock. Additionally, the OSCM will be responsible for new product development as Jibu seeks to incorporate new products that meet basic needs in addition to the core product (water.) Finally, the OSCM will be responsible for more broadly supporting needs and plugging gaps and holes across Jibu’s E. Africa operations. Primary responsibilities will vary and require hands-on persistence, long hours, and agility to respond to the challenges/needs that arise day to day.

Essential Duties and Responsibilities:

  1. Procurement
  2. New product development
  3. Vendor management
  4. Negotiation
  5. Forwarding and transport
  6. Warehouse and inventory management
  7. Customs clearing
  8. Product quality control
  9. Management of staff in relation to supply chain
  10. General operations


  • Strong for-profit business supply chain management experience
  • 2 years’ experience working in supply chain in an emerging market context, preferably in sub-Saharan Africa
  • Cultural knowledge and experience working or living in a developed market context, preferably in Europe or the United States
  • A team player with a sense of adventure wanting to make a difference
  • Personality profile: practical, persistent, likeable, resourceful, organizer, likes challenges
  • Fluent English language skills.


The successful candidate will earn a highly competitive base salary. Strong performance and/or equity incentives may be additionally offered on the achievement of organizational goals

To apply: Send CV or Resume to Anne Stewart –

Microfranchisee Profile: Marie from Rwanda

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Marie opened Jibu’s first microfranchise in Nyagatare, a dry region of Rwanda known for having frequent water shortages. With a bachelor’s degree in Nursing, this is Marie’s first time to run a business, but she quickly grew from selling 100L per week to 300L per week, and hired an employee to work with her. Through her microfranchise, Marie feels that she has gained independence and will be able to pay for her Master’s degree and eventually run other businesses as well.

Field Research: Bringing Affordable Drinking Water to Emerging Markets

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As part of the Social Sector Franchise Initiative at the University of New Hampshire, Master’s student Ilona Drew recently conducted field research of Jibu’s operations in Rwanda. After seeing the Jibu team in action, Ilona came away with inspiring insights including this story of her visit to a new franchise location north of Kigali:

One of the most striking things about my visit was how genuinely enthusiastic and open everyone was about working for such an innovative company like Jibu. When Jane spoke, wide eyed, about some of Jibu’s community outreach efforts, her passion and appreciation for the work that Jibu was doing was contagious and inspiring. At Kibagabaga, we met Jackson, the franchise owner. This brand-new location is a perfect example of why Jibu is so successful. Jackson, with a background in hospitality, started off as a microfranchisee, and quickly joined the ranks of the top performers in Kigali. Recognizing his drive and success, Jibu gave Jackson his own franchise shortly before my visit. Now he will have microfranchisees selling water for him. In our interview, Jackson said that he wishes to work with Jibu for all of his life. At the same store, I met Beliz, a young girl whose life has changed dramatically from her relationship with Jibu. Beliz joined Jibu through Spring Girls, a program where adolescent girls are given basic business-skills training and empowered as entrepreneurs. Through this program, she built her own microfranchise, and then had the opportunity to become store manager for Jackson as he opened his franchise location. She spoke of her excitement as she could finally start saving some money, and looked forward to soon getting her own apartment and paying her own rent.

Read more about Ilona’s experiences on her blog!

Franchise Profile: Tonny from Uganda

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Tonny is a young Ugandan who describes himself as “motivated by the ability to use the little that he has or can attain to positively impact other people’s lives.” He joined Jibu as the Operations Manager for Jibu Namwuwongo and Kawempe franchises where he learnt to incorporate the sales and marketing skills acquired through his many years of experience in FMCG (Fast Moving Consumer Goods). He found the Jibu franchise model a very interesting opportunity to achieve his desire to reach the community with something as basic as safe drinking water, and was thrilled to open his own franchise in the Lugala neighborhood of Kampala.

Job Posting

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Position Title: Jibu Franchise Relations Director

Location: Kigali, Rwanda

Open To: Rwandan Residents

Start Date: 24 January 2017

Type/Length of Service: Local hire position, 12 months renewable

About Jibu: 

Jibu equips African entrepreneurs to solve the water crisis using an innovative social franchise model. Jibu’s network of locally-owned drinking water franchises profitably filter, bottle and sell drinking water at ultra-low prices to underserved urban communities in Rwanda, Uganda, and Kenya. Since successfully closing a Series A round in early 2015, Jibu has quickly scaled and franchisee revenues have grown more than 20x as they have met the rapidly growing customer demand for radically affordable drinking water. Jibu is a for-profit business grounded in a charitable mission of local ownership, jobs and making drinking water affordable to all.

Primary Responsibilities:

  • Recruitment
    1. Monitors performance of microfranchises and makes recommendations for new franchises
    2. Develops and manages the recruitment and selection processes for new franchises including franchisee candidate information tracking
  • Store Openings
    1. Ensure everything required for new store openings is available – readiness checklist sign-off
    2. Provide and coordinate expertise to ensure new stores are successfully delivering on targets
  • Enforcement and Development of Standards
    1. Ensure that the franchises are working as per the defined policies and procedures in the assigned territory
    2. Enforce compliance across franchises; develop compliance strategy and mechanisms
    3. Studies processes and procedures and suggests where re-engineering is required
  • Reviews, Audits and Check-ins
    1. Periodic and random visits at franchises
    2. Conduct periodic audit/reviews of the franchises in the assigned area including representatives and microfranchises; include QC&A checks and support
  • Franchise Information Management
    1. Responsible for franchise contracts, ensuring compliance, and maintaining the company guidelines and cooperation with Jibu Corporate’s vision and values
    2. Collect and maintain all franchisee information; support impact and KPI tracking among franchises regarding number of employees, etc.
    3. First point of contact for any franchise-related queries
  • Franchise and Franchise Staff Training
    1. Coordination with Jibu Corporate in arranging trainings for franchisees and their staff
    2. Conduct follow-up on trainings imparted and provide inputs to determine when training is required
  • Communication and Implementation of Jibu Corporate Initiatives
    1. Ensure that franchisees receive Jibu Corporate’s communication and the support to succeed in implementing business strategy, promotions and products
    2. Ensure that all information (updates, promos, processes, system updates and projects) are shared and implemented with franchises on a timely basis
    3. Provide comprehensive and constant support in regards to training, promotions, marketing and visual merchandising
  • Criteria for selection

The following matrix will be used to evaluate candidates for this position:

  • Experience 40% – Candidate must be of mature character with a minimum of 5 years in management roles
  • Skills 40% – Must be competent in Microsoft suite, data analysis, and Evaluation Matrixes
  • Education 20% – Bachelors degree required, Masters degree preferred

*Note: In an effort to support our veterans, an additional 10% value can be applied for candidates with National Police and Rwandan Military backgrounds (depending on rank, responsibility, and length of service)

  • Salary compensation

Compensation will be based on work experience and competency of candidate.


Learn more at

Email questions and applications to: