Customer service represents a Brand in the hearts of its customers. At Jibu, customer service isn’t just a department—it’s at the core of who we are.
Customer Service Week is a special time to give back to our Customers, and go Above and Beyond to show them how much we appreciate having them as part of the JIBU family. As we marked this year’s Customer Service Week across Jibu Operating Countries, we took the opportunity to celebrate those who make our work possible: our loyal customers, in recognition of the critical role they play in our success. Video
Jibu Uganda rewarded key accounts with specially Jibu curated appreciation packages.
“Our key accounts are our partners in making a difference. Whether it’s a pharmacy, a community organization, a school, an office, or a hotel, each of these accounts helps Jibu reach even more people with safe drinking water, driving our mission forward. By rewarding them during Customer Service Week, we are reinforcing our commitment to working together for a healthier, hydrated future.” ~ Jibu Uganda.
Jibu Rwanda rewarded special Jibu Resellers across the Country.
“Resellers are a huge part of our Customer base, through them we are able to provide easy access to safe drinking water by allowing our end customers to purchase water from their nearest reseller, in a walking distance.
By visiting and rewarding a special reseller in each district of the country, we have a special time give back to the contributors of our mission and hear the great stories of how reselling Jibu products has developed their own businesses and an created impactful income generation.” ~ Jibu Rwanda.
Corporate Recognition, Franchise Awards, and End Customer Promo – Jibu Kenya
Jibu Kenya took the moment to recognize the client’s importance to the success of JibuCo, emphasizing on their value and experiences with our service while creating memorable moments.
“To honor our corporate partners, we awarded 15 corporates as a token of our appreciation for their continued support and collaboration. To reinforce the importance of delivering exceptional service and enhance Jibu’s reputation in the market, we also awarded for Top Performing Franchises to elevate their performance. We closed the week with a Buy One Get One Free (BOGOF) promotion to our end customers, encouraging more customers to experience our exceptional service.” ~ Jibu Kenya.
Customer visits and exceptional rewarding, Jibu DRC Goma.
During the Customer Service Week, the Jibu DRC Goma team worked hard to deliver exceptional experiences to our customers. In an organization of groups to visit customers, reward them and strengthen customer service delivery skills, as well as host interactive feedback sessions to better understand customers’ expectations.
“We also celebrated our team’s successes, emphasizing the importance of empathy and communication. This week was an opportunity to reinforce our commitment to providing quality service and creating lasting relationships with our customers.” ~ Jibu DRC Goma.
As we look forward to the months ahead, we remain committed to serving all our customers with the highest standards of excellence. Whether it’s through improving our customer care processes, expanding our product range, or providing innovative solutions, we are dedicated to making clean water more accessible.
Promoting #ABetterLife.
